They claimed she was liable for the entire amount and threatened to hand her over.
But Bianca’s no consumer pushover, so she informed them they were breaking the law, as the Consumer Protection Act (CPA) requires they send a membership expiry reminder at least 40 days beforehand (and not more than 80 days before) and that they failed to offer her a cancellation fee. They have no phone numbers and claim to operate from a building in Germany.
It was a mission of note, nothing was clear and while I thought I had signed up for a year (R815), apparently it was only six months.
This came with loads of disclaimers that membership is automatically renewed at the end of your term.
They promise “smart profiling” to deliver compatible partnership suggestions, in line with your personal search preferences – and the manual verification of all new profiles to ensure a “smooth, safe environment in which to meet other like-minded singles”.
“The only way for such suppliers to know and learn SA laws is when the consumers feel aggrieved (enough) to come forward and complain.She said the site was vague, their practices were unfair and they failed to inform her of the tariff increases. The following day, Elite Singles told her she was wrong not to have realised they were entitled to the automatic renewal payment but, as a gesture of goodwill, they would write off her case. I hope they get shut down or else forced to at least comply with our laws!” I mailed Elite Singles, asking them to explain their automatic roll-overs, the fact that users struggle to contact the site, and why they renew the paid memberships after a month’s subscription.“We lonely singles who sign up for online dating are not just preyed on by opportunists, but the sites themselves are dodgy,” Bianca* told me.
“On November 20 last year, I signed up with Elite Singles after a friend recommended them, saying they were more expensive than other sites, but basically the profiles you encounter there are of a bit of a higher calibre and you get fewer chancers looking to take advantage etc.I tried to cancel the automatic renewal immediately, but couldn’t because it involved cancelling my profile, which of course I wanted to use I tried the site for a while but found it to be full of fake profiles and people trying to lure me off the site. “Then, towards the end of May, I received a mail from them saying my membership had expired and automatically been renewed because I had failed to notify them at least 24 hours in advance that I wanted to cancel.